Available to customers who are registered users and have a valid support contract, Airspan’s Customer Care JIRA Portal offers prompt customer support services to provide the help and knowledge needed to keep critical networks running. If you are not yet registered, you can begin the process by clicking the register button above.
To create a ticket, simply log into the Customer Care Portal using the button above, or click the button to send an email to firstname.lastname@example.org. Once you submit your issue, the system generates a new case and sends an email with the ticket number for your reference. The system uses the ticket number to categorize and store e-mails under the appropriate issue.
To update a case, you can reply by email, or you can also log into the Customer Care Portal. To assist the system identify your issue when communicating via email, please include the ticket number in the subject line, and then include your account details in the body of the email in all communications.