AS-Premium
This is an all-inclusive service offering from Airspan. In addition to the AS-Plus services, we include on site support for training, troubleshooting, network modelling and planning to support the customer through their network roll out or future expansion. Airspan will work with the customer to establish a remote network connection to the equipment’s Management system. In the event of any network problems, Airspan could utilise this connection to resolve the issue promptly. Other exclusive services provided include the unlimited email support, free software upgrades, and a local equipment rota-pool for fast R&R turn round; typically 24 hours rather than 60 days

Features
24x7 Hotline
Email Support
Regional Help Desk
Equipment Maintenance Release
Equipment Repair and Replacement
Technical and Management Escalation Processes
Equipment and Software Feature Releases
Monthly/Quarterly Issue Report
Tool Rental and Test Equipment Calibration
On-Site Professional Services

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