Customer Support Guide

Airspan offers three maintenance services to our customers, ranging from a simple Repair and Return (R&R) contract to full 24x7 technical support from our well trained and experienced technical team. We can tailor our support to work with customers existing organisation and process.

Warranty-Extension
Warranty-Extension is a service that our customers can purchase to extend the existing standard warranty cover for a further period of time. A maximum period of 3-5 years can be purchased. This covers the equipment for repair and ‘Return to Base’ service and technical support during office hours.
Ad-hoc support can be provided. A standard service tariff will apply for hotline support or equipment repair and return services.

AS-Plus
This is an enhanced service pack that can be subscribed to on top of the standard warranty cover for new equipment or as an enhancement service pack to the Warranty-Extension. This service pack provides around the clock support to our customers who run mission critical networks that need the 24x7 coverage by our specialist team. The service can be tailored to work with medium to large network deployments or network operators who do not have a support infrastructure in place.

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