Pack and Label the faulty unit and ship the faulty unit to Airspan

 

All RMA Related correspondence must be conducted in English to the following email address: narma@airspan.com

 

 

 

Following the below would ensure quickest arrival of your faulty item to its final destination without complications and delays.

 

Each item should be packed in a separate box (even if it is a part of a larger shipment). Please print the confirmation email and place it inside the box.

 

Please write on top of the box the assigned RMA number

 

• If the item is NOT sent in its original box, please also write on top of the box the part number and Serial number.
• On the shipping documents, please refer all the values above (RMA#, Part Number and Serial Number).
• Please send ONLY the faulty unit, do not send any accessory such as power cables, power cords, brackets, etc since it will not be returned from lab

 

For international shipment – customs authorities require sending all international shipment accompanied by a shipping invoice (click here to download a copy of a sample shipping invoice)

 

Please ship the equipment according to above instructions and send narma@airspan.com the shipping invoice (if applicable) and the tracking number and/or Airway Bill.