Support » RMA » RMA Americas

RMA PROCEDURE PROCESS

Step # 1: Screen faulty unit
Step # 2: Submit an RMA Request Form below
Step # 3: Pack and Label the faulty unit and ship the faulty unit to Airspan
Step # 4: Airspan ships back a repaired / replacement equipment AND Check RMA Status

1. Screen Faulty Unit

During regular operation of Airspan’s equipment, some units may become faulty. Please test the unit to assure it is actually faulty in order to avoid “No Fault Found (NFF)” handling and costs for all parties involved. Testing the unit means trying to establish a functioning link using the unit and informing where in the process the unit failed.

Returning NFF items would be made possible only against a payment of $100 for labor + $50 for DDU freight, please screen the unit carefully prior to declaring it as faulty and incurring any costs on each party.

2. Submit an RMA Request Form

Company:

Customer (Contact) Name: *

Address:

City:

State/ Providence:

Postal Code:

Country:

Email:

Telephone: *

Part Number (from label): *

Description (from label):

Serial Number (from label): *

Problem Description: *

Activities performed to solve the problem and/or screen the fault:

Please select your product: *

Please select your product type:

Specify if your product type is other:

Is your equipment still under warranty?

Yes

Upload your purchase order here (as a PDF)

3. Pack and Label the Faulty Unit and Ship the Faulty Unit to Airspan

Following the below would ensure quickest arrival of your faulty item to its final destination without complications and delays.

Each item should be packed in a separate box (even if it is a part of a larger shipment). Please print the confirmation email and place it inside the box.

Please write on top of the box the assigned RMA number

If the item is NOT sent in its original box, please also write on top of the box the part number and Serial number.
On the shipping documents, please refer all the values above (RMA#, Part Number and Serial Number).
Please send ONLY the faulty unit, do not send any accessory such as power cables, power cords, brackets, etc since it will not be returned from lab

For international shipment – customs authorities require sending all international shipment accompanied by a shipping invoice.

Please ship the equipment according to above instructions and send narma@airspan.com the shipping invoice (if applicable) and the tracking number and/or Airway Bill.

4. Airspan Ships Back a Repaired/Replacement Equipment and Check RMA Status

Airspan Networks usually sends back the item repaired and/or replaced within 14 days after arrival to lab.

What can delay the process?

Incomplete shipping documentation – delays in customs
Incomplete screening process – delays in lab
Shipments through the US warehouse and/or office instead of directly to labs – creates an additional leg in the route of the equipment to lab and additional handling – delays in shipping
Out of warranty equipment (click here for warranty definition) – Airspan returns out-of-warranty equipment to the sender only against a purchase order for the value of the repair + freight – administrative delays
Stocking on too many items prior to sending back to Airspan – we might not have sufficient components for repair for the specific unit if in extremely large quantities – delays in lab

How can I find out the status of my RMA?

Please send an email to narma@airspan.com